Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, you must not have taken part in the consultation.
Several types of goods are exempt from being returned virtual or service based goods are exempt with Calm Sleep Consulting.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase and an email sent to fiona@calmsleepconsulting.com, if it is possible and reasonable to offer a refund then we will do so.
There are certain situations where only partial refunds are granted:
- Calm Sleep Consulting guidance has already started
- Any service that a refund is requested on more than 30 days after purchase
Refunds
Once your return request is received and reviewed, we will send you an email to notify you that we have received your return request. We will then notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 to 10 working days as per Stripes Refund policy.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fiona@calmsleepconsulting.com
Sale items
Only regular-priced services may be refunded. Sale services cannot be refunded.
Exchanges
We only replace service if there is something wrong with the service, i.e it is not as described in our product description.
Need help?
Contact us at fiona@calmsleepconsulting.com for questions related to refunds and returns.